SMS Terms
Digital Breakthrough LLC · Last updated September 19, 2026
Digital Breakthrough LLC sends customer care text messages only. We do not send promotional or marketing text messages from this number, and we never share your phone number or your consent with third parties.
How you sign up
You receive text messages from us only after you enter your mobile number and separately check the SMS consent box on our support page or at checkout. The box is unchecked by default. You can complete a purchase or submit a support request without checking it.
What we send
- Confirmation that we received your support request, with a case number
- Replies and status updates on your open support case
- Order confirmations and account access notifications
We do not send offers, discounts, promotions, or sales messages to this list.
How often we send
Message frequency varies and depends on your account activity and any support case you have open. You should expect up to ten (10) messages per month. Most customers receive messages only while a case is open.
Cost
Message and data rates may apply. Digital Breakthrough LLC does not charge you for these messages. Your mobile carrier's standard rates apply.
How to stop messages
Reply STOP to any message to unsubscribe. You will receive one confirmation that you have been unsubscribed, and we will send no further messages to that number unless you sign up again. You can also email support@digitalbreakthrough.com to be removed.
How to get help
Reply HELP to any message and we will send our support contact information. You can also reach us at (888) 613-5364 or support@digitalbreakthrough.com, Monday through Friday, 9:00 AM to 5:00 PM Central.
Carriers
Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed on every network.
Your privacy
Your mobile number and your consent are used only to contact you about your account and your support requests. We do not sell, rent, or share them with affiliates, partners, or any third party for their own marketing. Full details are in our Privacy Policy.
Who to contact
Digital Breakthrough LLC, 825 Watters Creek Boulevard, Bldg M, Ste. 250, Allen, TX 75013. Phone (888) 613-5364. Email support@digitalbreakthrough.com.